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Customer Experience

How can we improve our service?

The Customer Experience Unit is charged with ensuring a best-in-class customer experience at all service touch points of the bank. This includes the branch network, online and ATM channels and every step along the customer journey.

We invite you to partner with us in creating the experience you desire. To share your thoughts and suggestions with us you may click the link below to take a survey or email us.


Contact us at:
Customer Experience Unit
Telephone: (242) 397-3000
Email: customer.experience@bankbahamas.com

Access us wherever you go.

Unlock More from Your Everyday Banking

Branches & ATMs

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Online Banking

Whatever you need, we’ve got you covered

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Mobile Banking

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Customer Care

Speak with a Customer Service Rep

Call (242) 461-3510


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